Return & Exchange

Returns & Exchanges

We take pride in the quality of our products and want you to feel confident with your purchase. If there’s an issue, we’re here to help.

Warranty

All our scarves and accessories come with a lifetime warranty against manufacturing defects.
If your item has a defect related to material or production, we’ll replace it at no extra cost.

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, accidents, or improper care

  • Items lost or damaged after delivery

Returns & Exchanges

Returns are accepted within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in original packaging

  • All tags must be attached and the item must be in resale condition

Please note:

  • Returns or exchanges are not accepted for change of mind or incorrect size selection

  • Customised or personalised items are non-returnable and non-refundable

  • Sale or discounted items are final sale

  • Original shipping charges are non-refundable

How to Request a Return

  1. Keep your order number ready

  2. Email our support team at info@designerscarf.com

  3. Once approved, we’ll send you return instructions

  4. Return shipping costs are the customer’s responsibility (tracked shipping is recommended)

Refunds are issued to the original payment method after the returned item is received and inspected.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@designerscarf.com.
We’ll arrange a replacement or refund as quickly as possible.

Order Cancellations

Once an order has been placed, cancellations are not accepted.
If you face any issue with your order, our support team is always happy to assist.